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Cultural Competence Program - Module 1: Diversity Works (3-Day Rental)

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PLEASE NOTE: If paying via purchase order, your 3-day rental period will begin when we approve your order. (Approvals are usually processed regularly during trading hours, but please allow up to two business days.) If paying up-front via credit card or PayPal, you will have access to stream the file in a matter of minutes, and your 3-day rental period will begin straight away.

You will receive an email (separate to your tax invoice) with a link to watch these videos once your payment is received (or when we approve your purchase order).


The Cultural Competence Program (CCP) is a range of online multi-media training courses and resources designed to help organisations maximise the benefits of cultural competence, diversity and inclusion. The CCP was developed by SBS, Multicultural NSW, and International Education Services – leading organisations in addressing the needs of multicultural Australia. It was developed to:

  • Help organisations manage an increasingly diverse workforce
  • Better service diverse communities within Australia by providing relevant training and information to service-based organisations
  • Create competitive advantage for organisations operating in increasingly diverse marketplaces both locally and globally
  • Promote social cohesion through fostering a better understanding of diverse cultures

Upon completion of the module Diversity Works, you will be able to:

  • Define core concepts relating to culture, diversity and inclusion
  • Understand why organisations invest in diversity and inclusion management
  • Understand how diversity drives better business outcomes
  • Understand the benefits of improved cultural competence

Note on video interviews:
All participants in the interviews tell real stories around their own experiences. Part of their story is which culture they identify with, and we asked each participant how they wanted to be represented. Some chose to be represented as just Australian, some chose to be a combination of Australian and some other cultures, and yet others chose their culture of origin. We respected their choices.

Accompanying videos:

  • Welcome to the CCP – A general introduction to the Cultural Competence Program, summarising the content and the benefits of taking the course.
  • Understanding Culture – An explanation of 'culture' and 'cultural competence'.
  • What's in a Name? – Excepts from interviews, where a variety of people from different cultural backgrounds describe the meaning of their names.
  • Diversity and Inclusion (D&I) – An explanation of 'diversity' and 'inclusion'.
  • The Business Case – A look at why successful, well-known companies are investing in diversity and inclusion.
  • Why Diversity Works #1 – An explanation of the things that diversity management helps organisations to achieve.
  • Why Diversity Works #2 – Some examples of the positive outcomes of effective diversity management, and the ramifications when diversity is managed poorly.
  • Benefits of Diversity and Inclusion – A summary of the benefits that accrue as a result of improved cultural competence.

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