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ABOUT THE CCP:
The Cultural Competence Program (CCP) is a range of online multi-media training courses and resources designed to help organisations maximise the benefits of cultural competence, diversity and inclusion. The CCP was developed by SBS, Multicultural NSW, and International Education Services – leading organisations in addressing the needs of multicultural Australia. It was developed to:
- Help organisations manage an increasingly diverse workforce
- Better service diverse communities within Australia by providing relevant training and information to service-based organisations
- Create competitive advantage for organisations operating in increasingly diverse marketplaces both locally and globally
- Promote social cohesion through fostering a better understanding of diverse cultures
Note on video interviews:
All participants in the interviews tell real stories around their own experiences. Part of their story is which culture they identify with, and we asked each participant how they wanted to be represented. Some chose to be represented as just Australian, some chose to be a combination of Australian and some other cultures, and yet others chose their culture of origin. We respected their choices.
Module 1: Diversity Works – accompanying videos:
Module 2: Cultural Differences and Similarities – accompanying videos:
- Stories: Famous – Excerpts from interviews, where a variety of people describe what they think their culture is famous for.
- Cultural Themes – An explanation of some of the themes that emerged when people from different cultures were interviewed.
- Stories: Time – Excerpts from interviews, where a variety of people from different cultures discuss time.
- Time – An insight into how the concept of time may be viewed differently by various cultures.
- Stories: Communication – Some interesting anecdotes regarding communication, from a range of interviewees.
- Direct or Indirect? – An explanation of the different ways that cultures may communicate, and the meaning of 'high context' and 'low context' cultures.
- Stories: Family – Excerpts from interviews, where a variety of people from different cultures discuss 'family'.
- Find Similarities – Advice on how to engage with people from cultures different to your own.
Module 3: Core Inclusions skills – accompanying videos:
- Advice: Assumptions – Excerpts from interviews, where a variety of people give their views on making assumptions about others.
- Assumptions – Some key points to bear in in mind when communicating across cultures.
- Advice: Open-ended Questions – Advice from experienced managers on the use of open-ended questions when communicating.
- Open-ended Questions – Explains what open-ended questions are, and how to use them effectively.
- Advice: Stay Curious – Advice from experienced managers on the benefits of engaging fully when communicating with people from different cultures to your own.
- Stay Curious – This video explains how showing knowledge and curiosity about another person's culture will help to craft a respectful conversation.
- Advice: Show Respect – Excerpts from interviews, where people discuss the importance of showing respect when communicating.
- Show Respect – This video summarises several ways to show respect when communicating, and gives some tips on how to avoid appearing disrespectful.
Module 4: Unconscious Bias – accompanying videos:
- Unconscious Bias – What are unconscious biases, why do they exist, and how can they affect decision-making. This video also looks at tests to measure a person's associations (which may be influenced by unconscious bias).
- Recruitment Bias – A look at how unconscious bias can influence the different stages of the recruitment process. The results of some statistical studies are used to highlight real-world examples.
- Bias and Inclusion – This video explains why unconscious bias is the enemy of diversity and inclusion, with a focus on how it can affect the culture and performance of an organisation or industry.
- Groupthink – An explanation of an extreme phenomenon that can reduce the diversity of thought within a group of people.
- Managing Unconscious Bias – Six steps that you can take to reduce the impact of unconscious bias. This video also includes an explanation of the different types of 'micro-messaging'.
- Stereotypes and Generalisations – This video defines 'generalising' and 'stereotyping', and explains the key differences. The impacts of stereotyping are also highlighted.
Modules 5 & 6: Cross-cultural Communication – accompanying videos:
- Stories: Greetings Across Cultures – Excerpts from interviews, where different forms of greetings are discussed by people from different cultures.
- Greetings – Things to consider when greeting someone from a different culture.
- Stories: Cultural Values – Interviewees give some insights into different cultural values.
- Cultural Dimensions #1 – This video introduces 'dimensions of culture' – ways in which commonalities and differences can be compared between different cultures. Geert Hofstede's work in this area is highly regarded, and is explored (the following dimensions are discussed here: individualism-collectivism and masculinity-femininity).
- Stories: Cultural Dimensions – Interviewees recount some examples where cultural dimensions can be observed in real-life situations.
- Cultural Dimensions #2 – More of Geert Hofstede's cultural dimensions are explored, with specific countries used to illustrate the cultures who exhibit each dimension (this video highlights the following dimensions: power distance, uncertainty avoidance and long term orientation).
- Stories: Face – Excerpts from interviews, where the concept of 'face' is discussed by people from different cultures.
- The Concept of Face – What is 'face'? An interesting look into this sometimes complicated concept and how it is related to showing respect.
- How We Say It – Tips from interviewees on how to be understood when communicating with people from different cultural backgrounds.
- Written and Verbal Expressions – A look at how a message is delivered can influence how it is received and interpreted. Rate, tone and volume of speech, choice of words, accents and slang can all impact spoken communication.
- Culture and Communication Styles – Some interesting stories from interviewees about the nuances that can arise with cross-cultural communication.
- Communication Styles – Each culture has developed its own set of rules for conversations. This video explores how these rules differ across cultures.
- Understanding What is Not Said – Excerpts from interviews, illustrating the importance of non-verbal communication etiquette.
- Non-verbal Communication – Body language can be interpreted differently across cultures. This video looks at the appropriateness of some specific actions and gestures.
- Environment and Object Language – An interviewee gives examples of how seating positions at meetings or gatherings can be important in some cultures.
- Environment and Object Communication – This video looks at the differences between cultures with reference to objects (e.g. clothing, symbols, artefacts) and social environment (e.g. workplace layout and seating).
- Translators and Interpreters – Experts give firsthand experience of the complexities of translating or interpreting.
- Using Translators and Interpreters – This video defines translating and interpreting, and how to go about engaging an organisation who provides these service. A 'to-do' list also provides key points to note when an interpreter is involve in a conversation.
- Summary – A summary of all the Cross-cultural Communication content, including the many ways cultures can vary in their communication styles, and some tips on how to have successful conversations with people from different cultures.
Module 7: Cultural Adaptation – accompanying videos:
- First Impression – Interviewees recount some first-hand experiences of moving to Australia.
- Culture Shock – This video explains the terms 'cultural adaptation' and 'culture shock'. It explores the different instances when culture shock can occur, and how it can affect people.
- Everything is Different – People who have moved to Australia describe their expectations, and some of the differences they experienced.
- Adaptation Theory – An explanation of the five stages people go through on their personal journey to cultural adaptation, and the various factors that can affect this journey.
- Adapting – Some real life accounts of adaptation theory.
- Reverse Culture Shock – An interesting, first-hand account of 'reverse culture shock'.
- Managing Adaptation – This video discusses the importance of being able to recognise if a person (including yourself) is experiencing culture shock.
Module 8: Australia by the Numbers – accompanying videos:
- Australia by the Numbers – Facts and figures about Australia's total population, and the countries from where they originate.
- Indigenous Population – A look at the how Australia's Indigenous population has changed since European settlement in 1788.
- Religious Diversity – This video explores the changing religious and spiritual landscape of Australia.
- Who Do We Think We Are? – A summary of the SBS commissioned large-scale qualitative and quantitative research from 2013, looking at Australia's changing values.
- Putting 'Us' into Australia – A summary of the SBS commissioned large-scale qualitative and quantitative research from 2015, looking at Australia's national identity and migrant attitudes.
Module 9: Summary – accompanying videos:
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